Global IT Services Vendors Face Challenges in Shifting Asia/Pacific Markets, IDC Reports

Global IT Services Vendors Face Challenges in Shifting Asia/Pacific Markets, IDC Reports

21 Sep 2015

Singapore, September 22, 2015 – International Data Corporation (IDC) identifies the top 30 IT services providers in the Asia/Pacific (excluding Japan) (APEJ) region in revenue terms for CY 2014 in its new report, “Asia/Pacific Leading IT Services Providers 2015 Competitive Profiles and Analysis (AP257546).” The study covers an overview of the IT services market, go-to-market strategy, detailed revenue breakdown and IDC’s view on strength, weaknesses, opportunities and threats of the top 10 IT services providers in the region. The IT services revenue is based on the latest “IDC Asia/Pacific Semiannual IT Services Tracker, 2H 2014 (IDC_P10614).”

IDC research indicates that half of the top 10 IT services providers’ revenue declined in 2014 including the top 3 IT services providers, IBM, HP and Samsung SDS — reflecting a structural change in the market. The emergence of 3rd Platform technologies (i.e. cloud, social, analytics and mobility), and particularly cloud services, has increased price pressures on traditional asset intensive markets such as IS outsourcing or hardware support and deployment services market.

The study also identified Huawei, Telstra, and Atos as the three fastest growing companies in the top 30 list. In addition, it highlighted the emergence of strong India and China players like TCS, Pactera, and 21Vianet that are looking to expand their reach in the region.

“With the emergence of 3rd Platform technologies, it disrupts the way IT services are delivered and consumed. We are seeing a number of top IT services providers experiencing revenue decline over the past two years”, said Cathy Huang, IT Services CIS Program Lead, IDC Asia/ Pacific.

Another author of this report, Sherrel Roche, IT Services Senior Market Analyst said,

“The APEJ IT services market is at an interesting juncture and is seeing the rise of resilient India and China players looking to build their presence in the region. The challenge hence for global IT services vendors is twofold — one from the emergence of these Asian players but more importantly the need to innovate to keep up with 3rd Platform technologies such as cloud.”

“Citing from Charles Darwin’s theory of evolution — it’s not the strongest of the species that survive, nor the most intelligent, but the one that is most adaptable to change. We believe that only the services providers that acknowledge the changing market dynamics and take actions in responding to those changes will survive and thrive,” Cathy Huang continued.

IDC recommends that IT services providers must transform their businesses to enable their customers as they embark on digital transformation journeys of their own. Services providers will need to be equally focused on optimizing the business they can generate in their traditional areas of strengths through aggressive cost management, greater optimization, and increased automation.

For more information about the research or to purchase this data, please contact Shari Jane Jansen at If you would like to be on our mailing list for IDC’s Asia/Pacific press releases, please register here.

About Asia/Pacific IT Services Opportunities

IDC’s Asia/Pacific IT Services Opportunities service offers timely and responsive market analysis and competitive coverage of the IT and business services markets in Asia/Pacific. Developed in the perspective of demands from both the supply and the demand side of the market, this service provides you with in-depth analysis and forecasts on customer buying behavior and competitive activities across the enterprise and SMB markets. Asia/Pacific IT Services Opportunities is designed to aggregate research across multiple coverage areas, including project-based services, support and training services, business process outsourcing, and managed/outsourcing (including the cloud-based) services, to provide a comprehensive and an opinionated analysis to IT service providers and the financial community seeking to invest in this region.

About Asia/Pacific Semiannual IT Services Tracker

The Asia/Pacific IT services market is the fastest growing in the world. More importantly, it has enormous diversity in terms of the maturity of the market at a country level. IDC’s Asia/Pacific Semiannual IT Services Tracker® is designed to help our end-user clients understand these drivers, as well as an overview of how different service providers are performing by vertical, country, and market segment. This product provides a critical benchmark for end users as part of their selection process of service providers to work across the various segments of the IT services market. It also provides vendors with a solid understanding of their competitive environment in each of the individual countries in the region and how they can best position themselves at the country and regional level to boost their market share in the future.

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC’s analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a subsidiary of IDG, the world’s leading technology media, research, and events company. To learn more about IDC, please visit Follow IDC on Twitter at @IDC.

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