Security Enhancement and Business Continuity Emerge as Top Themes for IT Services Spending in APeJ in 2016

Security Enhancement and Business Continuity Emerge as Top Themes for IT Services Spending in APeJ in 2016

Singapore, Feb 19, 2016 – IDC’s findings from its recent IT services end-user survey reveal the top themes for IT services spending in the APeJ region namely security enhancement, business continuity and disaster recovery (BCDR) services, and IT staff retention and training.

“Since 2015, the APEJ services market has begun a new period of growth under the disruptive influence of the digital transformation wave. The opportunity to drive new business growth with DX technologies will fundamentally alter Asia/Pacific enterprises’ IT sourcing strategies in the next three years,” says Chris Morris Vice President, Cloud Services and Technology, IDC Asia/Pacific.

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Rapid and widespread change in the enterprise IT landscape ushered in by the DX wave has brought “security enhancement” to the very top of enterprise considerations driving IT services spend. IT Service providers that are able to adequately address this concern through strong security capabilities, or at least well-defined partnerships with specialized professional security services providers, will be able to set themselves apart as partners of choice for enterprise Digital Transformation initiatives.

“A comparison of two years’ results on the top themes for IT services spend shows that APeJ organizations have moved beyond the infrastructure consolidation phase to focus on improving reliability, security and resilience of the enterprise infrastructure and systems in order to be better prepared for the Digital transformation wave. This is a huge and necessary positive step, allowing the CIO focus to shift from technology to people and process. As a result, we expect IT education & training services market in the region to grow strongly, driven by a huge demand for re-skilling in preparation for DX,” added Cathy Huang, Research Manager, Services and Cloud Research Group, IDC Asia/Pacific.

The survey data reveals interesting sub-trends within the broader context of enterprise expectations of transformative technologies and services. “Our analysis also indicates that while enterprises are enthusiastic about the use of 3rd platform technologies to deliver digital transformation in pursuit of strategic objectives, they are also singularly focused on leveraging these same technologies to meet and exceed their immediate operational goals such as IT cost management,” says Pushkaraksh Shanbhag, Senior Research Manager for IDC’s Asia/Pacific IT Services research. “This creates a unique challenge for service providers who will need to design and deliver innovative solutions and services that will address both short and long term goals of their customers,” adds Mr. Shanbhag.

“More and more specialised services will be procured. The proportion of IT budgets allocated to external services will increase through 2019, with the increased spend coming from business units and from the savings made from the ongoing shift from a capex to an op-ex operational model for IT,” adds Mr. Morris.

The complete findings of the survey are detailed out in the research document titled IDC Asia/Pacific 2016 IT Services End-User Survey Results I: How Digital Transformation is Reshaping the IT Services Market in the region. The IDC Asia/Pacific 2016 IT Services End-User Survey is an extensive survey of over 1300 CIOs and IT decision makers across 13 countries in the Asia/Pacific (excluding Japan). The survey ran from November 2015 to January 2016.

For more information about the research or to purchase this data, please contact Shari Jane Jansen at If you would like to be on our mailing list for IDC’s Asia/Pacific press releases, please register here. For media inquiries, please contact Tessa Rago or Alvin Afuang at

About Asia/Pacific IT Services Opportunities

IDC’s Asia/Pacific IT Services Opportunities service offers timely and responsive market analysis and competitive coverage of the IT and business services markets in Asia/Pacific. Developed in the perspective of demands from both the supply and the demand side of the market, this service provides you with in-depth analysis and forecasts on customer buying behavior and competitive activities across the enterprise and SMB markets. Asia/Pacific IT Services Opportunities is designed to aggregate research across multiple coverage areas, including project-based services, support and training services, business process outsourcing, and managed/outsourcing (including the cloud-based) services, to provide a comprehensive and an opinionated analysis to IT service providers and the financial community seeking to invest in this region.

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International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC’s analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a subsidiary of IDG, the world’s leading technology media, research, and Events Company. To learn more about IDC, please visit Follow IDC on Twitter at @IDC.

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